Refund Policy

Townrents LLC d/b/a MudHub offers a 30-day money-back guarantee on new paid subscriptions to the MudHub Service. If you are not satisfied with your purchase, you may request a full refund within 30 days of the original charge.

MudHub subscriptions are sold through our online reseller and Merchant of Record, Paddle.com Market Limited ("Paddle"). Paddle handles all billing, payments, and refund processing. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout, or
2. Email us at support@mudhubbase.app with your account email and the transaction ID from your receipt, and we will coordinate the refund with Paddle on your behalf.

Approved refunds are issued to the original payment method. Processing typically completes within 5–10 business days, depending on your bank or card issuer.

You may cancel your subscription at any time from your account settings or through the Paddle customer portal linked in your receipt. Cancellation stops future renewals; access continues through the end of the current billing period.

After the initial 30-day window, subscription renewal charges are generally non-refundable. If you believe a renewal was charged in error (for example, due to a billing bug or duplicate charge), contact us within 30 days of the renewal and we will review the request in good faith with Paddle.

Please contact us or Paddle before initiating a chargeback with your bank — we can almost always resolve billing issues faster directly.

Townrents LLC d/b/a MudHub. Refund questions may be sent to support@mudhubbase.app.